Please arrive on time for your appointment to ensure you receive the full service and consultation. If you are running late please call and advise the salon of your delay. If you are running excessively late, please keep in mind that we may have to re-schedule your appointment. If you need to change your appointment for a later date, we request a minimum of 24 hours notice.

Deposit & No-Show Policy

If a no-show occurs, a deposit will be required before we can book any future appointment for you. The amount depends on the service you're booking, up to a maximum of $150.

If you're a client who visits us every 3 to 6 months, we'll ask for a deposit 7 days ahead of your appointment. If it hasn't been paid by then, we'll reach out by text or email to remind you. If we don't hear back, your appointment will be released. This lets us look after our regular clients and gives clients on our waiting list the chance to take that spot. For bigger colour services that take over 2.5 hours, such as balayage or air-touch, this deposit is $250.

Thank you for helping us look after our whole team and every client on our books by understanding these policies.